Music & Arts Reviews

At Music & Arts, the cost of products and services is determined by various factors. For instrument rentals, prices are based on the manufacturer's suggested retail price and the age of the instrument, with starting points for different instruments ranging from $220 for a Bell Kit to $1,700 for a French Horn or Marimba. An early purchase option is available, which provides a discount on the purchase price. Music lessons have a pricing range from $23 to $37 for a 30-minute session, depending on the instructor and location. Additionally, there is a $30 non-refundable registration fee for new students. The website also offers promotions such as 10% off on purchases over $299, free shipping on most items, and a 30-day return policy. They provide a price guarantee, ensuring customers receive the lowest prices available.

Music & Arts is renowned for its extensive selection of musical instruments and accessories, catering to various levels of musicianship, from beginners to professionals. Among the most popular products are woodwinds, brass instruments, orchestral strings, guitars, drums & percussion, and keyboards & MIDI. The services that see high demand include instrument rentals, with a vast array of name brand options available, music lessons provided by skilled instructors for all levels, and instrument repairs handled by the nation's largest repair network. Additionally, the company offers a Pro Store, featuring top sellers and trusted products for professional musicians. With a commitment to music education, Music & Arts also provides resources and support for educators, including educational representatives and free teaching resources.

Music & Arts offers a variety of payment options to accommodate customers. Accepted credit cards include Visa, MasterCard, Discover, and American Express. For those preferring to use check or debit cards, these are also accepted as long as they feature the MasterCard or Visa logo. In addition to these methods, Wells Fargo Card and PayPal are available for use, except for instrument rentals. For customers interested in financing, Music & Arts provides competitive rates and special promotions, with an EZ-Pay system for automatic payments, ensuring a smooth transaction process for purchasing musical instruments and services.

Music & Arts offers a 30 Day Satisfaction Guarantee for online purchases, allowing customers to return most items within 30 days of the shipment date for a refund, exchange, or store credit. However, return shipping costs are not eligible for a refund. For exchanges, the shipping is free, and a prepaid label is provided for return shipping. If the wrong item was sent or it arrived damaged, there will be no charge for return shipping. Non-returnable items include strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes, and polishing cloths unless they are defective or unopened. Instrument rentals can be returned or exchanged by visiting a store or contacting customer service for a Return Authorization and instructions. A 15% restocking fee may apply for items returned in less than new condition.

Regarding the shipping policy, verified orders for in-stock items received by 4pm Eastern Time Monday-Friday are guaranteed to ship the same day. If the delivery guarantee is not met, shipping charges may be refunded. Free shipping applies to the lower 48 U.S. States and Washington, D.C., excluding Alaska, Hawaii, FPO/APO addresses, oversized items, and rental instruments. Oversized items must ship via truck, and additional time should be allowed for shipments to Alaska and Hawaii. For instrument rentals, specific shipping details are provided in the rental plan section.